Standard support is included FREE to contracted customers subscribed to any monthly VoIP service plan. Priority Support Plans are also available with higher levels of support including phone system support, quick response times and Service Level Agreements (SLAs).
Standard Support (FREE)
- Technical support with all monthly VoIP services
- SIP trunk support
- Hosted phone number support
- Porting request support
- VoIP account support
- Response within 24 hours
Priority Support Plans
- Includes all standard support with quicker response times
- Technical support on any phone system installed by Northern VoIP
- Remote phone system monitoring
- Minor phone system reconfiguration requests
- Ongoing phone system maintenance
- Critical phone system updates
- Backup configuration and monitoring
- Service Level Agreement
